Terms and Conditions
Our independent tour itineraries make excellent use of Greyhound Vacations' established network
of daily sightseeing tours and schedules. You will be traveling independently, without an
escort, meeting different guests and a different driver/guide daily. Note: new friends you
make on your tour may not be staying at your hotel or using the same services.
Bookings: Please choose your tour, departure date, hotel grade and meal plan to match your requirements.
For best tour selection, reservations should be made at least 45 days prior to departure. Limited space
is available up to a few days before departure, and may result in less satisfactory tour arrangements due
to lack of hotel or space availability in a particular resort or tour segment.
Last minute bookings: Depending on space availability, bookings can be made up to the date of departure.
For bookings within 45 days, we will begin checking tour availability ONLY if we have guarantee of payment (credit card number).
Rates: All prices quoted are per person and shown in United States currency. It should be understood that
the rates in this brochure include our administration, planning and operational expenses. All rates include
federal and, in Canada, provincial sales and goods and services (GST) taxes. All rates are subject to
change without notice.
Children's rates: Children's rates are available upon request.
Taxes: Greyhound Vacations tour services in this brochure quote prices inclusive of sales tax and GST. Non-Canadian
residents who purchase their Greyhound Vacations tours from within Canada will be charged the full GST amount. A claim
for partial rebate on the GST can be made with Revenue Canada. Commission will not be paid on the GST portion of the
Deposit: Greyhound Vacations requires a deposit of 10% (but not less than $50 or greater than $200) on a per person basis.
Special event deposits may vary based on event.
Final payment: Final payment is required in our office 45 days prior to tour departure. Tours booked within 45 days of
departure require a credit card number to guarantee full payment for the booking.
Form of payment: Greyhound Vacations accepts VISA, MasterCard, and American Express or net agency check. Agency or personal
checks must be drawn on U.S. bank accounts. Any NSF checks will incur a $25.00 charge.
Documentation: Documents will be sent from our office 14 days prior to departure. If a late booking does not allow us to
provide you with travel documents prior to your departure, they will be available from our representative at the point of
arrival on your day of travel. All rush and/or overnight deliveries within the 14 days will incur an added surcharge at
the customer's expense.
Changes to reservation: If you wish to make any changes to your reservation after confirmation, we will do our utmost to satisfy
your requirements. For changes that result in a reduction of services and/or for changes within 40 days, a charge of $25 per
booking will be applied. If your change results in cancellation of any services and Greyhound Vacations incurs charges, these charges
will be applied to your account.
Hotels: Hotel accommodations have been selected based on our own rating systems. The best available hotels have been chosen
in three categories: moderate, superior, and premium.
Accommodation: Greyhound Vacations does not guarantee any type of hotel bedding accommodations. All properties are contracted on
a "run of the house" basis, which means you will have a standard room which may be located in any part of the hotel. Hotel management
makes all room assignments, and Greyhound Vacations has no control over which room you will receive. If the requested hotel is unavailable,
we reserve the right to substitute hotel accommodations of a similar grade. Special requests will be communicated to hotel management,
however, accommodations may not be possible. It is standard policy that hotel rooms are not available for check-in before 3:00 p.m. in
the U.S. and 4:00 p.m. in Canada. Check-out times are between 11:00 a.m. and 12:00 p.m.
Disabilities: Greyhound Vacations does not discriminate against persons on the basis of disability. Greyhound Vacations requires that if
you have any medical, physical and/or other requirements, these be brought to the attention of the representative when booking your reservations.
Meals: Tours will include meals only when specified.
Gratuities: Hotel baggage gratuities and gratuities on included meals are not included in package price. Driver/guide, transfer driver
and all other train station Red Cap gratuities are not included.
Cancellations/refunds (non-special events): All cancellations must be received in writing to Greyhound Vacations and are subject to the
following cancellation penalties.
Cancellation responsibility: Greyhound Vacations reserves the right to cancel all or part of the tour in its reasonable discretion. If Greyhound
Vacations cancels the entire tour, you will receive a full refund of amounts paid. If Greyhound Vacations cancels a portion of the tour due to weather
or other reasons beyond its control, there will be no refund. For other partial cancellations by Greyhound Vacations, you will receive a refund for the
value of the cancelled portion, a value to be determined by Greyhound Vacations in a fair and equitable manner.
- Cancellations received within 45 days of departure will incur a penalty of $25.00 US per person.
- Cancellations received within 30 days of departure will incur a penalty of 25% per person.
- Cancellations received within 15 days of departure will incur a penalty of 50% per person.
- Cancellations received within 7 days of departure will incur a penalty of 100% per person.
- Unused features are non-refundable.
- No shows forfeit entire payment.
Cancellation protection plan: Cancellation protection may be purchased through Greyhound Vacations at a rate of 10% of the final package price, to a
minimum of $35 per person/per package. Cancellation protection is valid for any reason prior to 24 hours of the travel date. Within 24 hours, any
cancellations made to the package are 100% non-refundable. There are no exceptions to this policy. Cancellation protection is non-refundable and
may be purchased at the time of deposit only.
Seating/baggage: Motorcoach seating is not reserved or assigned. Greyhound Vacations will not be liable for any loss, or delay of, or damage to
baggage while not in its care. Nor will it assume any liability for any loss, delay or damage to breakable or perishable items, medicine, or
other valuables. Greyhound Vacations assumes no liability for property you may leave unattended in the passenger compartment of the coach either
during or at the conclusion of the tour. All baggage must fit in the compartment of the coach. All baggage claims are subject to applicable tariffs.
Rocky Mountaineer Daylight Rail Service: Includes two days rail travel and one night accommodation in Kamloops, British Columbia, transfers to and
from Kamloops hotel, all on-board meals (RedLeaf Service).
Representatives: Representatives are available to assist you with your travel needs. You may direct all inquiries to 1 (800) 440-3885. If necessary,
your call may be directed to the appropriate supplier.
- Meals: Continental breakfast, lunch and snacks are served daily on board the train.
- Baggage: RedLeaf passengers will NOT have access to checked baggage in Kamloops. A single overnight carry-on bag MUST be carried on. Exception:
GoldLeaf passenger's carry-on bag must not exceed 60 cm x 41 cm x 25 cm (only GoldLeaf passengers have access to the dome car).
- Beverage Service: complimentary except for alcoholic beverages, which may be purchased on board the train.
- Smoking: in designated areas only while on board the train.
- Seating: assigned seating is available at the station when you board the train. Kamloops Accommodation: will be assigned by the Rail company 3 days
prior to departure. All Kamloops accommodation is moderate class only.
Company policy liability: The purchase of a Greyhound Vacation package or any portion thereof constitutes acceptance of these terms and conditions and
limitations as to liabilities set forth herein. Greyhound Vacations, a division of Greyhound Lines, Inc., has made arrangements for the tour services
described in this brochure. The carriers providing transportation services (other than Greyhound Vacations), hotels and other suppliers providing tour
services are independent contractors and are not the agents, employees or servants of, or joint ventures with Greyhound Vacations or it affiliates.
All certificates and other travel documents for tour services issued by Greyhound Vacations are subject to the terms and conditions specified by the supplier
and to the laws of the countries in which the services are supplied. All vouchers, coupons, receipts and tickets are issued subject to the terms and conditions
specified by these suppliers.
By agreeing to utilize the services of Greyhound Vacations, the tour participant agrees that neither Greyhound Vacations or its affiliates, nor its or their
employees or agents, shall be liable for any delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental,
resulting from the act or omission of Greyhound Vacations or its affiliates, or its or their employees or agents. Further, the tour participant agrees that neither
Greyhound Vacations nor its affiliates, nor its or their employees or agents, shall be liable for any damage, loss, claim, cost or expense arising out of personal
injury, accident or death, loss, damage or delay of baggage or other property, resulting from: (1) The act or omission on the part of any person other than Greyhound
Vacations or its employees; (2) Acts of God, sickness, theft, labor disputes, mechanical breakdown, government actions, weather, or any other cause beyond Greyhound
Vacations' direct control.
No person, other than a representative of Greyhound Vacations authorized by a document in writing may vary, add or waive any term or condition in this brochure,
including any term or condition set forth in the preceding provisions. Written notice of any claim against Greyhound Vacations must be received no later than
fourteen (14) days after the date that services were provided to a tour participant.
All terms and conditions and schedules and rates are subject to change without notice.